When will my order arrive?
We ship all orders placed within the next day, depending on your address, the package may take 2 to 10 days to reach you with exceptions to remote areas. NOTE: the delivery time is subject to changes due to increased traffics and demand in the holiday seasons.
Who will fulfill the shipment of my order?
We offer various shipping options. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products. WEP TOOLS works with UPS SurePost, USPS, FedEx, and many other delivery service suppliers to fulfill your order.
Can I return or exchange the product if it is defective?
Yes, you can. You can contact cs@weptools.com to submit photo/video evidence and initiate a return or exchange for your order if the item is defective.
Can I return an unused product?
Yes, you can. Any unused product can be returned in its original packaging within 14 days starting from the date of purchase.