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General Questions

What is consumable? And What’s not?

Consumable items are defined as items with regular wear and tears under use. For example, heating elements, soldering iron tips, desoldering nozzles, tip cleaner, cleaning sponge, solder wire.

What is temperature control?

WEP uses a precision microcomputer (PID) to control the temperature for its heating tools, which cycles every 20ms to perform temperature compensation / cooling task based on the actual temperature detected. This ensures the tool can stabilize its temperature at the set value, providing a smoother soldering experience.

Is digital better than analog?

Not necessarily, if you’re not a regular user with specific need for a digital device, we would recommend going with the more affordable analog models. With enough practice, the final soldering result would be just as good as using the digital type.

Return Policy

We support product return, click here to review our return policy.

Warranty Policy

We provide warranty service to our non-consumable products, click here to review our warranty policy.

Soldering Iron

Why are there shaking/rattling sound inside the soldering iron?

All WEP soldering irons with sleep mode functions contain a motion sensor inside the soldering iron handpiece. It is intended by design, rest assure for regular usage.

Can I replace the original heating element with a 3rd party heating element?

No, as the circuitry design may be completely different, we do not recommend using non-WEP branded replacement parts.


NOTE: use of 3rd party replacement parts will void the manufacturer warranty.

What is the “S-E” code shown on my display?

The “S-E” error code is an indication that the soldering iron may be disconnected from the soldering station or, the heating element and its circuitry is damaged. Please contact our support for resolutions.

What temperature should I use for soldering?

We recommend using the soldering iron at 350°C / 662°F or above depending on the specific applications. A higher temperature setting is important to compensate for the potential heat loss during the heat transfer, and this is especially important when soldering big joints.


NOTE: Do not set the temperature excessively high to prevent damaging the component you’re soldering. (E.g., temperature sensitive components such as microchips, diodes, triodes, components with plastic parts, and more)

Why the rated power is so low?

Compared to non-temperature-controlled soldering irons, conventionally rated for 60W, 90W, 100W, our temperature-controlled soldering iron provides better performance while consuming less power.


Thanks to the temperature control function, working just like a car’s cruise-control function, using just enough power to keep the temperature steadily at the set temperature, preventing underheating and overheating.

Soldering Iron Tips

Why does my soldering iron tip turn black?

The black mark on the tip is oxidation. Oxidation occurs as the tip is heated to higher temperature, and a soldering iron tip can lose its ability to transfer heat due to excessive oxidation.

How can I get rid of the oxidation?

You can use the brass wool tip cleaner included with the product to clean the soldering iron tip. Insert the soldering iron tip into the tip cleaner when heated (we recommend setting soldering iron at 300°C/572°F when cleaning), rub the soldering iron tip to clean the oxidation. Once done cleaning, coat the tip with a layer of solder immediately before using or storing.


NOTE: you may not be able to clean severe oxidations, we recommend using a tip refresher or replacing the entire tip altogether.

How should I maintain the tip?

You should always keep the soldering iron tinned with a coat of solder when soldering, the coating slows the oxidation process. When maintained well, a tip could last twice as long as compared to a poorly maintained tip.

Hot Air Rework Station

How should I rest my hot air gun?

You should always put the hot air gun inside of the hot air gun holder (cradle) mounted on the station. The hot air gun should always be placed with the nozzle-side facing up, the cord-side facing down.

Why does my hot air gun start to cool inside the holder?

All WEP hot air rework stations come standard with the Auto Start/Stop function. When the hot air gun is placed inside the holder, the hot air gun will automatically stop heating, and only output air to cool the hot air gun. Once the hot air gun is cooled to 100°C/212°F, the hot air gun will temporarily shut down until it is picked up again. (This function reduces unnecessary wear for the heating element)

What are all the hot air modes for?

AUTO: For non-continuous usage, to reduce unnecessary wear.

MANUAL: For continuous usage, to save the hassle of heating up again when picked up.

COOL: For cooling the hot air gun quickly, often used to cool the PCB as well.

What temperature should I use?

We recommend setting the temperature based on the maximum temperature rating for the specific component you’re working on. This way, you can avoid damaging the component by overheating. For instance, IC chip A has a maximum temperature limit of 500°C / 932°F, you can set the hot air station to anywhere below 500°C / 932°F, but above the melting point of the solder, for example 350°C/662°F, or slightly above.


However, the actual setting can boil down to personal preferences. Some experienced professionals often use maximum temperature with maximum air volume to rework on most chips. This is because they have experience on how fast they need to extract the chip to avoid damaging the chip. We definitely recommend doing some trial & error on less expensive SMD practice boards before moving onto your first repair project.

What does the “F-1” code mean?

The “F-1” code indicates the station is currently in the hot air failsafe protection mode, the station had detected anomalies within the blower. Under the protection mode, the station will not allow the heating element to heat, preventing the danger of overheating. Please contact our support for resolutions.