Frequently Asked Questions

General Questions

Can I return a product?
Yes. We support product returns within 30 days of delivery for unused items in original packaging — see our Return & Refund Policy.

Do your products have a warranty?
Yes. Non-consumable parts carry a 12-month warranty from the date of purchase — see our Warranty Policy.

Where do you ship?
We currently ship within the United States. See Shipping Policy for details, timelines, and restricted regions.

How do I contact support?
Email cs@weptools.com or use our contact form. Our team replies within 24 hours.

How do I open a warranty claim?
Email cs@weptools.com with your order ID, product model, a description of the issue, and photos or videos if possible.

Are tips and nozzles covered by warranty?
No — tips, nozzles, filters, sponges, fuses and similar consumables have a limited natural life and are excluded from warranty coverage.